Terms and Conditions

The owner of the website novomove.eu is NOVOMOVE OÜ. (the company is based in Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, 10114, Estonia).

At Novomove, we respect your privacy and comply with all applicable laws and regulations regarding your personal information. This The following terms and conditions govern all use of the https://novomove.eu website and all content, services, and products available through the site (the “Website”). The Website is owned and operated by Novomove, and by accessing it, you agree to be bound by the terms outlined in this Agreement, including any additional policies and procedures that may be updated periodically.

Section 1 – General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You agree not to reproduce, sell, or exploit any portion of the service or Website without written permission from us. The use of our products or services for illegal purposes is prohibited.

Section 2 – Service Modifications

We reserve the right to modify or discontinue any service, content, or pricing at any time without notice. We are not liable for any changes or interruptions to the services.

Section 3 – Products and Services

Certain services may be available exclusively online. We reserve the right to limit sales to certain geographic regions or individuals. We do not guarantee that products or services will meet your expectations, and all product descriptions are subject to change without notice.

Rental Search Support:

  • Novomove offers up to three accompanied property viewings or video walkthroughs as part of our rental search service. Additional showings or walkthroughs can be arranged for 175 eur each.
  • We will provide up to 50 rental listings that meet your criteria. If you need more, additional listings are available for an extra fee, determined at our discretion.
  • Your rental requirements must be communicated in advance. Any changes must be submitted at least three weeks before scheduled showings. Requests made after this period may not be accommodated.
  • The service includes a legal review of your lease. You are responsible for reading this review and providing clear instructions if you wish to negotiate specific terms. Novomove will not negotiate a lease without explicit direction.
  • Please note, the decision to rent is entirely your own, and Novomove assumes no responsibility for the condition or location of the property, actions or inactions of the landlord, or any issues that may arise after signing the lease (e.g., rent changes, deposits, etc.).
  • We require a minimum of five weeks to complete the rental search process. If you need to secure a property in less than five weeks, a rush fee will apply.

Visa Application Support

  • While Novomove provides thorough support, we cannot guarantee visa approval by any government, consulate, or agency. We will offer honest advice regarding your chances of approval before beginning the application process.
  • Timelines for visa review are subject to change based on government schedules. We will offer estimated timelines based on the latest information, but appointment availability, especially in Portugal (consulates, VFS Global, and AIMA), can vary. In some cases, securing appointments may take longer than expected.
  • If your visa application is denied, Novomove does not offer refunds. However, if you choose not to use our visa services, you may request a full refund within 7 days of purchase.

Health Insurance Support:

  • Novomove can recommend trusted doctors, medical facilities, health insurance providers, and medical concierge services. However, we are not responsible for any actions or outcomes from these providers. The decision to engage any provider is entirely up to you.

Day-of-Arrival Support:

  • Novomove works with independent drivers and transport companies for airport pickups and other transportation needs. We are not liable for accidents, issues with drivers, or any lost or damaged luggage during transit.

Section 4 – Suppliers and Partners

We act as an agent to connect clients with third-party service providers. Contracts are entered directly between the client and provider, and Novomove is not liable for any additional costs or terms set by these providers.

Section 5 – User-Generated Content

If you post content on the Website, you are responsible for its legality and accuracy. You warrant that the content does not violate any third-party rights and is free from harmful or unethical content. We reserve the right to remove content at our discretion.

Section 6 – Content from Other Websites

We do not control external websites linked from our site and are not responsible for their content or privacy practices.

Section 7 – Copyright Infringement

If you believe content on our site violates your copyright, please notify us in accordance with the DMCA policy. We will take appropriate action.

Section 8 – Refunds

Refunds are exclusive of transaction and transfer fees. StartAbroad will not reimburse fees related to payments or refunds.

Section 9 – Limitation of Liability

Novomove is not liable for indirect, special, or consequential damages. Our liability will not exceed the amount paid by the client for services in the 12 months prior to any claim.

Section 10 – Force Majeure

We are not responsible for delays or non-performance caused by circumstances beyond our control.

Section 11 – Governing Law

This Agreement is governed by the laws of Estonia, and any disputes arising under this Agreement will be resolved by the courts located in Estonia.

By using our Website, you agree to these terms and conditions. If you have any questions, feel free to contact us at: office@novomove.eu